Shipping policy

SHIPPING & ORDER PROCESSING

  • honey B's ships all orders throughout the United States FEDEX as our third party shipping carrier.
  • Orders are shipped nationwide, using two day, and overnight shipping Monday-Thursday to avoid weekend overlays. We do not ship Thursday - Sunday or holidays.
  • Orders placed after 12PM MST will ship the next shipping day.
  • Once a tracking number has been generated, we are unable to cancel your order. 

NATIONWIDE SHIPPING GUARANTEE

  • honey B's is not responsible for delays in delivery times due to incorrect or incomplete addresses.
  • Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling.
  • Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered, FedEx may require a signature for delivery at the discretion of the driver.
  • Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
  • During peak holiday season in the months of November through February orders will process in the order in which they are placed. Please communicate any specific delivery date requests to us via email info@honeybsmacarons.com or give us a call at (303)565-6700
  • honey B's is not responsible for any FedEx delivery delays due to the high volume that FedEx experiences during the year.

ALCOHOL INFUSED MACARONS

We are unable, due to compliance with Colorado laws, to ship or deliver our alcohol infused macarons.  You must be over 21 to purchase.

Our infused macarons are in compliance under the State of Colorado’s 2016 Revised Statutes Title 25 – Public Health and Environment Products Control and Safety Article 5 Part 4 - Pure Food and Drug Law - 25-5-410.

LOCAL PICKUP

Pickup orders can be picked up anytime during normal business hours at our shop location.

FRESH GUARANTEE

All macaron deliveries are sent using two-day service in an insulated bubble mailer with an ice pack to ensure the quality and freshness of our products during transit.

NOTE: The ice pack may no longer be cold upon arrival, this is ok! The ice pack helps the product stay cold during transit and may be thawed by the time your package arrives.

Color may vary slightly from photographs shown as our products are made by hand.

BULK ORDERS

If you are planning to order a large amount of product/products please reach out to info@honeybsmacarons.com for proper bulk pricing. Bulk orders placed through the website may be subject to additional shipping and processing fees which may hold up your order. 

RETURNS

  • Due to the perishable nature of our products, honey B's macarons does not accept returns.
  • There are no returns or exchanges on any products including non-perishable items.
  • Circumstance Pending, Route Package Protection and or honey B's macarons will issue a credit or re-order. Free items are not eligible for replacement or refund.
  • If, for some reason, you are unsatisfied with your purchase, please contact Route Package Protection or our us within 2 days of when the package was received and provide a photo of both product and shipping box and a detailed description of the issue, and we will make every effort to make sure you are happy with your honey B's macarons experience. Due to the perishable nature of our product, all claims submitted after the 48 hour delivery window or without proper photos, Route Package Protection, or order number will not be eligible for return, refund or reship. 

CANCELLATIONS AND ORDER MODIFICATIONS

Orders may not be cancelled within two business days of the ship or pick-up date. Orders that already have a generated tracking number are also unable to be cancelled. Merch that has already begun production cannot be cancelled or returned.

For order cancellation or modification requests, please contact our team or call us at 303-565-6700 immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule. Custom and bulk orders are unable to be cancelled once placed. 

SPECIAL ORDERS AND LARGE QUANTITIES

When ordering quantities greater than 200 macarons or any customizations, please place your order at least 14 days prior to your desired delivery date. Orders not placed within 14 days of desired delivery date are subject to rush fees. For more information about special orders, custom flavors, colors, and macarons for events or special occasions please visit our Special Orders page.

CONTACT US

The honey B's macarons team can be reached anytime during normal business hours. Please call us at 303-565-6700 or email info@honeybsmacarons.com with any questions. We will do our best to accommodate your needs and make sure you are happy with your honey B's macarons experience.